Friday, January 04, 2008

My ICICI Complaint

After frustrated waiting period to get my credit card from the ICICI Bank, today I decided to write them a online petition stating my problem... Below is the unedited version of letter I sent to ICICI... Hope this is not offending anyone and just purely in the anxiety...


Hi, I have applied for the Credit Card through a promotion campaign held at my company premises. When applying card, by seeing the process, I thought ICICI has made the process much simpler by understanding the demanding nature of working people. But later only I understood that story wouldn't be same till the end. Even though my card application has been approved and I received the online access/PIN details, I haven't got my main item - the Credit Card. It has been nearly a month since I received my first call from a Tele-Executive about the card approval. After that there is no information from anyone and even if I try to reach through phone banking, I end up mostly with heartless IVR system which asks me repeatedly the same option over and again. Suggest me what I need to do now? Where is my card hanging now? What I need to do clinch that? Is that as tough as Indian team winning Cricket World Cup???? Please help me out in this... I hope machine's are not assigned to read this and again on the phone ask me 'Sir, What's your problem actually????'

2 comments:

  1. mate forget abt icici,
    try ur luk with any other gov bank
    as they much efficient.
    best of luck.........

    amresh

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  2. Hi, Just a kind advise, dont ever get into credit card esp in India. You will end up paying late fee/maintenance fee etc etc. You should be better of with Debit card. FYI Indian banks alone last year collected 6000 cr on penalties alone.

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